Privacy Policy

02Information we collect#

Information you give us

• Account details: your name, email address and password when you sign up, and whether you joined as a client or a freelancer.
• Sign-in with Google or Facebook: basic profile information from that provider, such as your name, email address and profile photo. We never receive your Google or Facebook password.
• Quote requests: your name, email, phone number, project type, project description, budget range and timeline.
• Contact messages: your name, email address, subject and message.
• Specialist profiles: for freelancers, details such as title, bio, skills, languages, location and profile photo.
• Communications on the platform: messages to your project lead, blog comments and reviews you write.
• Newsletter: your email address, if you subscribe to updates.

Information collected automatically

• Device and browser details, such as browser type, operating system and screen size.
• Your IP address and approximate location derived from it.
• Pages you visit, links you click and the time you spend on the site.
• Cookies and similar technologies (see the cookies section).

03How we use your information#

We use personal information to:

• respond to your quote requests and messages, and prepare proposals;
• set up and run your account, and sign you in securely;
• deliver projects, including matching specialists to the work and letting your project lead communicate with you;
• send service messages such as replies, project updates and security notices;
• send news and updates, only if you have asked for them;
• keep our website and services secure, and prevent fraud and misuse;
• understand how the site is used so we can improve it;
• meet our legal obligations.

04Who we share it with#

We do not sell your personal information. We share it only in these situations:

• Specialists working on your project, who receive the information they need to do the work.
• Service providers that help us run the business, such as hosting, email delivery, analytics and the sign-in providers you choose (Google, Facebook). They may only use the information to provide their service to us.
• Authorities or other parties when the law requires it, or to protect our rights, users or the public.
• A successor, if Arehare is involved in a merger, acquisition or sale of assets. We would tell you if your information became subject to a different policy.

05Verticaly workspaces#

When a business signs up for Verticaly, it receives a private workspace with its own database. The business data entered into that workspace, such as patient, sales, inventory or accounting records, belongs to the customer.

• We process workspace data only to provide, secure and support the service for that customer.
• We make daily backups of workspaces to help protect against data loss. You should still keep your own copies of critical data.
• The customer decides who has access to its workspace and is responsible for having a lawful basis to store its own customers' or patients' information there.

If you use Verticaly for health information, please contact us so we can discuss the legal requirements that apply to your organisation.

06Cookies#

We use cookies and similar technologies for three purposes:

• Essential: to keep you signed in and keep the site working.
• Preferences: to remember choices you make on the site.
• Analytics: to understand which pages are useful.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as signing in, from working.

07How long we keep information#

We keep personal information only for as long as we need it for the purposes described in this policy, and as the law requires. When you ask us to delete your account, we delete or anonymise your personal information, except where we must keep some of it, for example for accounting or legal reasons.

08How we protect it#

We use reasonable technical and organisational measures to protect personal information, including encrypted connections and access controls. Sign-in with Google or Facebook uses the standard OAuth protocol, so those passwords are never shared with us.

No online service can promise perfect security. Please use a strong, unique password and tell us straight away if you think your account has been accessed without permission.

09Your choices and rights#

Depending on where you live, you may have the right to:

• ask what personal information we hold about you and get a copy;
• ask us to correct information that is wrong or out of date;
• ask us to delete your account and personal information;
• object to or limit certain uses of your information;
• unsubscribe from marketing emails at any time, using the link in the email or by writing to us.

To use any of these rights, email info@arehare.com. We may need to confirm who you are first, and we will reply within a reasonable time.

10Children#

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, please contact us and we will delete it.

11International transfers#

We are based in Bangladesh, and some of our service providers and specialists work in other countries. Your information may therefore be processed outside the country where you live. Where this happens, we take steps to protect it as described in this policy.

12Changes to this policy#

We may update this policy as our services change or the law requires. We will change the "Last updated" date at the top and, for significant changes, tell you by email or a notice on the site.

13Contact us#

Questions or requests about privacy? Email info@arehare.com or call +880 1409448648.

Arehare, 43, Road-2, Block E, Aftab Nagar, Dhaka 1212, Bangladesh.