Terms of Service

02Our services#

We provide software services, including custom software development, ERP and e-commerce, cloud and DevOps, mobile apps, AI and data solutions, and UI/UX design. We also provide Verticaly, a subscription SaaS with products for healthcare (HealthFusion) and small-business commerce (MicroCommerce).

We deliver project work using a project lead and specialists from our network. We remain responsible to you for the project, as set out in the agreed proposal.

03Accounts#

• You can create an account as a client or as a freelancer, using your email and password or by signing in with Google or Facebook.
• You must be at least 18 and give accurate, current information.
• You are responsible for keeping your sign-in details secure and for activity under your account. Tell us promptly if you suspect unauthorised use.
• We may suspend or close accounts that break these terms or put others at risk.

You do not need an account to request a quote.

04Quotes and projects#

A quote or estimate is not a contract. A project starts once you and we have agreed the scope, timeline and price, normally in a written proposal that you accept.

• Changes to the agreed scope may change the price and timeline. We will tell you before doing extra work.
• You agree to give us timely feedback, access and materials that the project needs. Delays on your side may move delivery dates.
• You confirm that you have the right to give us any content, data or materials you provide.

05Fees and payment#

Fees for project work are set out in the agreed proposal, along with the payment schedule. Unless the proposal says otherwise, invoices are payable by the date stated on them. Prices exclude taxes unless stated, and you are responsible for any taxes that apply to you.

Verticaly is charged as a subscription at the prices shown on verticaly.site. It offers a 14-day free trial without a credit card, and you can cancel anytime.

Refunds, where available, are handled as stated in the agreed proposal or in the Verticaly order terms. If you have a billing question, contact us and we will help.

06Intellectual property#

Unless the proposal says otherwise, once you have paid in full you own the custom deliverables we create specifically for you.

• We keep ownership of our pre-existing tools, libraries, templates and know-how, and give you the right to use them as part of the deliverables.
• Open-source and third-party components remain under their own licences.
• You keep ownership of your own content and data, and give us the right to use it as needed to provide the services.
• The Arehare name, logo, website and content belong to us. Please do not copy or reuse them without permission.

07Confidentiality#

We treat the non-public information you share with us as confidential, use it only to deliver the services, and ask the specialists working on your project to do the same. This does not cover information that is already public, that you have told us we may share, or that we must disclose by law.

08Specialists in our network#

Specialists join projects as independent professionals under their own agreements with Arehare. If you join our network, you agree to follow the scope and communication practices set by the project lead, to give accurate information about your skills, and to keep project information confidential.

09Using Verticaly#

• Each Verticaly customer gets a private workspace. You are responsible for the data you put in it and for who you give access to.
• We make daily backups to help protect against data loss. You should keep your own copies of critical data.
• If you store health or other regulated information, you are responsible for meeting the legal requirements that apply to your organisation. Contact us if you would like to discuss them.
• You can cancel your subscription at any time. We will tell you how to export your data.

10Acceptable use#

When using our site and services, you agree not to:

• break the law or help anyone else do so;
• commit fraud, or pretend to be another person or organisation;
• harass, abuse or threaten other people;
• send spam or unsolicited promotional messages;
• upload malware, or try to gain unauthorised access to systems or accounts;
• scrape, overload or interfere with the site or its security;
• post content that is illegal, hateful or infringes someone else's rights.

11Disclaimers and liability#

We take care over our work, and we will deliver project work as described in the agreed proposal. Apart from what the proposal and the law require, the website and Verticaly are provided "as is" and "as available", and we do not promise they will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit or lost data, and our total liability for any claim is limited to the fees you paid us for the service the claim relates to. Nothing in these terms limits liability that cannot be limited by law.

12Ending the agreement#

• You can stop using our services or close your account at any time.
• We may suspend or end access if you seriously or repeatedly break these terms, or if we must do so by law.
• Ending the agreement does not cancel amounts already owed, and clauses that are meant to continue, such as ownership, confidentiality and liability, stay in force.

13Governing law and disputes#

These terms are governed by the laws of Bangladesh. If a dispute arises, please contact us first so we can try to resolve it in good faith. If we cannot, the courts of Dhaka, Bangladesh will have jurisdiction, unless the law gives you other rights.

14Changes to these terms#

We may update these terms from time to time. We will change the "Last updated" date and, for significant changes, tell you by email or a notice on the site. Using our services after a change means you accept the updated terms.

15Contact us#

Questions about these terms? Email info@arehare.com or call +880 1409448648.

Arehare, 43, Road-2, Block E, Aftab Nagar, Dhaka 1212, Bangladesh.